Dentadex

Legal

Terms of Service.

The rules of the road when you use Dentadex. Customers also sign a separate Master Services Agreement and a Business Associate Agreement before patient data flows.

v1 — under lawyer review. We’ll post the reviewed version here when it’s ready.

Effective date
May 26, 2026
Last updated
May 26, 2026

These Terms of Service (the “Terms”) are an agreement between you and Dentadex Inc.(“Dentadex,” “we,” “us”). They cover your use of dentadex.com and our application at app.dentadex.com (together, the “Service”). By using the Service you agree to these Terms.

1. Acceptance

You accept these Terms by using the Service. If you don’t agree, don’t use the Service. If you’re using the Service for an organization, you confirm you have the authority to bind that organization.

2. Eligibility

The Service is built for dental practices and the people who run them. You must be at least 18 years old, able to enter a binding contract, and not barred from receiving the Service under US law.

3. Your account

You’re responsible for what happens under your account. Keep your password secret. Tell us right away if you think someone got into your account. Each user account is for one person — don’t share logins. The practice that signs up is responsible for what its users do on the Service.

4. Acceptable use

You agree not to:

  1. Break the law or help anyone else break it.
  2. Send data to the Service that you don’t have the right to send.
  3. Try to break, reverse-engineer, or scrape the Service or its underlying systems.
  4. Use the Service to attack another network or system.
  5. Resell, sublicense, or white-label the Service without a separate written agreement.
  6. Send malware or spam through the Service.
  7. Use the Service to make decisions that violate HIPAA or that put a patient at risk.
  8. Misrepresent who you are, who you work for, or your authority to act for the practice.
  9. Interfere with another customer’s use of the Service.
  10. Use any bot, scraper, or automation we haven’t given you written permission to use.

5. Our intellectual property

Dentadex owns the Service: the software, the look-and-feel, the content we publish on dentadex.com, the trained ERA-parser models, and the trademarks. You get a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. Nothing in these Terms gives you any other rights to our IP.

6. Your content

You keep ownership of the data and content you put into the Service (“Customer Content”). You give us a limited license to host, process, and display Customer Content as necessary to deliver the Service. We don’t use Customer Content to train shared models that we sell to other customers. Patient health information is handled under the BAA, not these Terms.

7. Changes to the Service or these Terms

We may change the Service over time. We won’t materially cut features without notice. If we change these Terms in a way that hurts your rights, we’ll email you at least 30 days before the change takes effect. If you keep using the Service after the change, you accept the new Terms.

8. Termination

You may cancel your subscription at any time, per your Master Services Agreement. We may suspend or terminate your access if you break these Terms, the MSA, or the BAA — with a reasonable notice period in most cases, immediately if needed to stop a security risk. When the relationship ends, we follow the data-return and data-destruction rules in the BAA. The sections of these Terms that should naturally survive (IP, confidentiality, liability, dispute resolution, this sentence) do survive.

9. Warranty disclaimer

Except for the express promises in your Master Services Agreement and the BAA, the Service is provided AS IS and AS AVAILABLE. We disclaim all implied warranties to the maximum extent allowed by law: merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment. We don’t promise the Service will be uninterrupted, error-free, or that every claim will be posted correctly — we promise we’ll work the way the BAA and MSA say we’ll work, and we’ll fix mistakes promptly.

10. Limitation of liability

To the maximum extent allowed by law, neither party will be liable to the other for any indirect, special, incidental, consequential, or punitive damages, lost profits, lost revenue, lost data, or cost of substitute services, even if the party knew the loss was possible. Each party’s total liability for any claim arising from these Terms or the Service is capped at the fees paid to Dentadex for the Service in the twelve (12) months before the event that caused the claim. This cap does not apply to: indemnification obligations, breach of confidentiality, fraud, gross negligence, willful misconduct, or amounts owed under the BAA (HIPAA caps cannot be waived).

11. Indemnification

We will defend youagainst any third-party claim that the Service, as delivered by us, infringes that party’s US patent, US copyright, or trade secret. We’ll pay damages a court finally awards. To get this protection, tell us about the claim in writing within a reasonable time and let us control the defense and settlement.

You will defend usagainst any third-party claim arising from (a) Customer Content you sent us, (b) your use of the Service in violation of these Terms, the MSA, or the law, or (c) any patient or staff complaint about the underlying care or employment relationship at your practice. We pick our own counsel and you pay reasonable attorneys’ fees.

Neither side has to indemnify the other for amounts within the indemnifying party’s liability cap, except as noted above.

12. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply. Nothing in this section limits the application of mandatory consumer-protection laws of the jurisdiction where Customer resides to the extent those laws cannot be waived by contract.

13. Dispute resolution

Most disputes can be solved by talking. Email legal@dentadex.com first — we’ll have a senior person respond inside 10 business days. If we can’t solve it that way within 60 days, either side may bring the dispute to confidential binding arbitration administered by JAMS in Illinoisunder the JAMS Comprehensive Arbitration Rules. This arbitration agreement is governed by the Federal Arbitration Act, 9 USC §§1–16. The arbitrator may award any relief a court could award. Judgment on the award may be entered in any court of competent jurisdiction. Either side may still seek an injunction in court to stop infringement of IP or unauthorized disclosure of confidential information. Class actions and class arbitrations are not permitted.

14. General

These Terms (together with the MSA, the BAA, and any order form) are the entire agreement between you and us about the Service. They replace any prior understanding. If any part is held unenforceable, the rest stays in effect. Our failure to enforce a part is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor entity in a merger, sale, or reorganization. Notices to Dentadex go to legal@dentadex.com. Notices from us to you go to the email on file on your account. See also our Privacy Policy and Business Associate Agreement.